Digital and Business roles

Some examples of our apprenticeships include the following. Please check the current vacancies for details of our existing vacancies.

Customer Service Level 2

What will I do in this job role? 

The ideal candidate will be an enthusiastic and highly motivated person who enjoys team working. You will need to be polite and welcoming with a passion for good customer service. You will be expected to promote a positive image of the County Council and to have a flexible approach to work. As a Customer Services apprentice your duties could be to assist colleagues with the following:

  • To carry out duties and procedures as laid down in the Staff Guidelines, in a polite, welcoming and efficient manner to achieve an effective service. 
  • To take responsibility for customer service, cash handling, the building environment and to have an awareness of health and safety procedures. 
  • To carry out routine clerical procedures.
  • To be an active part of creating displays and promotional activity. 
  • To assist with services to children or adult groups where appropriate or as part of an outreach programme. 
  • To assist customers in their use of ICT, digital equipment and software. 
  • To advise customers on a range of different services. 

What will I achieve?

  • An apprenticeship in Customer Services at Level 2

Digital Marketer Apprenticeship (Level 3)

As an apprentice you will work as a Digital Marketer and you will be given opportunities to assist with projects and improvements to support the delivery of the council's digital strategy across the organisation. 

What will I do in this job role? 

Duties could include: 

  • Contributing to the development of new and existing content and software on the council's digital channels, including the website.
  • Using a range of software applications and platforms as needed to carry out the duties of the role. • Assisting with the testing of the websites to ensure they work correctly when viewed on various devices including desktop, mobile and tablet and also in a variety of web browsers and operating systems. 
  • Using analytical applications and other reporting tools to help monitor and optimise the performance of council websites. 
  • Assisting with the research and development of ideas for new and innovative web content solutions including meaningful user engagement and user experience techniques

What will I achieve? 

  • A Digital Marketer Level 3 Apprenticeship

Software Development Technician Level 3

Role profile

A Software Development Technician typically works as part of a software development team, to builds simple software components (whether web, mobile or desktop applications) to be used by other members of the team as part of larger software development projects. They will interpret simple design requirements for discrete components of the project under supervision. The approach will typically include implementing code, which other team members have developed, to produce the required component. . The Software Development Technician will also be engaged in testing that the specific component meets its intended functionality.

Typical job roles

Software Development Technician, Junior Developer, Junior Web Developer, Junior Application Developer, Junior Mobile App Developer, Junior Games Developer, Junior Software Developer, Junior Application Support Analyst, Junior Programmer, Assistant Programmer and Automated Test Developer.

Entry requirements

Individual employers will set the selection criteria, but this is likely to include 5 GCSEs (especially English, mathematics and a science or technology subject); other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Technical competencies

  • Logic: writes simple code for discrete software components following an appropriate logical approach to agreed standards (whether for web, mobile or desktop applications)
  • Security: applies appropriate secure development principles to specific software components all stages of development
  • Development support: applies industry standard approaches for configuration management and version control to manage code during build and release
  • Data: makes simple connections between code and defined data sources as specified Test: functionally tests that the deliverables for that component have been met or not
  • Analysis: follows basic analysis models such as use cases and process maps
  • Development lifecycle: supports the Software Developers at the build and test stages of the software development lifecycle
  • Quality: follows organisational and industry good coding practices (including those for naming, commenting etc.)
  • Problem solving:
  • Solves logical problems, seeking assistance when required (including appropriate mathematical application)
  • Responds to the business environment and business issues related to software development
  • Communication: clearly articulates the role and function of software components to a variety of stakeholders (including end users, supervisors etc.)
  • Operates appropriately in their own business's, their customers' and the industry's environments
  • User Interface: develops user interfaces as appropriate to the organisations development standards and the type of component being developed


Apprentices must achieve each of the Ofqual-regulated Knowledge Modules, as summarised below. Further details are available in the occupational brief.

Knowledge Module 1: Software Development Context and Methodologies (for level 3 Software Development Technician)

Knowledge Module 2: Programming (for level 3 Software Development Technician)

English and Maths

Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment.

Professional recognition

This apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an appropriate SFIA level 3

professional competence and those completing the apprenticeship would then be eligible to apply for registration.


The duration of this apprenticeship is typically 18 months.


This is a level 3 Apprenticeship.

Business Administrator Apprenticeship Level 3

What will I do in this job role? 

Whilst the day-to-day tasks will be determined by the specific team that you are assigned to, examples of general duties of an Business Administrator apprentice could include the following:

  • Answering the phone and taking messages, from council staff and the public.
  • Arranging and booking meetings, meeting rooms, pool and hire cars. 
  • Monitoring and placing orders for office materials and travel. 
  • Document production - typing and recording reports, minutes of meetings, letters and forms. 
  • Managing information and data. 
  • Maintain the security and confidentiality of records and documents. 
  • Filing.
  • Photocopying and scanning of documents.
  • Receiving and sending daily post. 
  • Enveloping and franking. 
  • Shredding.
  • Producing e-procurement orders via the E5 system. 
  • Providing support with the organisation of training courses.
  • Liaising with venues regarding bookings and availability. 
  • Maintaining electronic information systems.

What will I achieve? 

  • Business Administrator Apprenticeship at Level 3

Data Analyst Apprenticeship (Level 4)

As a Data Analyst apprentice you will collecting, organising and studying data to provide business insight. Data analysts are typically involved with managing, cleansing, abstracting and aggregating data and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholder and customer issues. 

What will I do in this job role? 

Duties could include: 

  • Identifying, collecting and migrating data to/from a range of internal and external systems. 
  • Interpreting and applying the organisation's data and information security standards, policies and procedures to data management activities. 
  • Collecting and compiling data from different sources. 
  • Performing routine statistical analyses and ad-hoc queries. 
  • Assisting production of performance dashboards and reports. 
  • Assisting with data quality checking and cleansing. 
  • Applying the tools and techniques for data analysis, data visualisation and presentation. 
  • Summarising and presenting the results of data analysis to a range of stakeholders making recommendations

What will I achieve? 

  • A Level 4 Data Analyst Apprenticeship.

Cyber Security Technologist Apprenticeship (Level 4)

As an advanced apprentice you will work as a Cyber Security Technologist, and will be expected to effectively assist with a range of duties connected with information security. 

What will I do in this job role? 

Duties could include: 

  • Cyber security principles and techniques. 
  • National and international cyber security law, standards and regulations. 
  • Analysing and evaluating security threats and hazards.
  • Building and using a security case. 
  • Logical and creative thinking including analytical and problem-solving skills. 
  • Working independently on your own initiative and working as part of a team. 
  • Specialist skills: technical or risk analysis.

What will I achieve? 

A Cyber Security Technologist Level 4 Apprenticeship.

Network Engineer Apprenticeship (Level 4)

What will I do in this job role? 

As an advanced apprentice you will work as Network Engineer, and will be expected to effectively assist with a range of duties connected with various Service Areas. 

Technical Knowledge and Understanding covered by this apprenticeship may include: 

  • Understands and applies the principles of networking, protocols and associated technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs).
  • Understands and applies the applied maths required to be a network engineer (eg algorithms, data, binary, probability and statistics). 
  • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately. 
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications. 
  • Understands and responds to security threats, firewalls and vulnerabilities.

What will I achieve? 

Network Engineer Level 4 Apprenticeship

Business Analyst Level 4

Occupation summary

This occupation is found in the public and private sector, large multi-national companies and smaller independent enterprises. Business analysis exists in almost every sector, from not-for-profit organisations through to retail and the financial services. It's fast-paced and collaborative and provides a recognised career with professionals taking lead roles in successful change delivery.

The broad purpose of the occupation is to understand the needs of stakeholders and how these can be met through business change and digital solutions. Business Analysts are change professionals that help organisations deliver business and digital change successfully.

Business Analysts document business problems and user needs, and create solution requirements that align to best practice, and present them in a meaningful and logical way appropriate to the audience. Business Analysts manage stakeholder relationships, ensuring collaboration between business and technical stakeholders. By focusing on benefits and outcomes they ensure the right problems are solved and the right products are developed.

A common area of focus for the Business Analyst role is to model business processes and to facilitate, coordinate and document requirements for the proposed business and IT changes. Business Analysts will determine and present solutions of how technology can be used to deliver business improvements, and support business acceptance to ensure that the proposed solution meets the defined requirements.

They help businesses to understand the current organisational situation, identify future needs and define solutions to meet those needs, often in relation to digital technology. Business Analysts can gain an excellent understanding of the way the organisation works and the sector it operates in. This allows Business Analysts to make recommendations for improvement in relation to people, processes and IT. By analysing, documenting and managing requirements throughout the delivery lifecycle they help achieve successful business outcomes through new processes, data and/or technology.

In their daily work, an employee in this occupation interacts with a broad range of stakeholders, including customers, business users, suppliers, product owners, software developers, testers and senior leaders. These stakeholders include people both internal and external to the organisation.

Business Analysts play a key role in multidisciplinary teams by collaborating with different groups of stakeholders, working to understand and communicate how digital solutions can support the organisation's needs. They interact with stakeholders through leading workshops, conducting interviews and using other techniques to effectively understand the business problems and user needs.

An employee in this occupation will be responsible for investigating business situations, and analysing problems and opportunities for improvement. They will be responsible for investigating and analysing business processes, understanding data and business information needs, and documenting requirements for digital and business change solutions.


Professional recognition

This standard aligns with the following professional recognition:

  • BCS, The Chartered Institute for IT for Register of IT Technicians (RITTech) level 4

Additional details

Occupational Level:


Duration (months):


Associate Project Manager Apprenticeship Level 4

What will I do in this job role?

 As an Associate Project Manager apprentice, you will work within an office environment. 

Topics covered by this apprenticeship may include: 

  • Project management principles - including business cases, objectives, delivery, lessons learnt, project plans, reviews, scope and scheduling.
  • Governance and stakeholder management - including organisational structures and responsibilities and stakeholder perspectives, interests and influence. 
  • Leadership and communications - including vision and values, collaboration, motivation, team management, conflict resolution and negotiating skills. 
  • Financial management - including benefits management, budgets, cost control and performance tracking and management. 
  • Resource and quality management - including resource analysis, allocation and acceptance and quality assurance, improvements and standards. 
  • Risk and issue management - including identifying and prioritising threats and opportunities, mitigating and minimising impacts and optimising benefits. 
  • Contract management and procurement - including nature of contracts, procurement processes and legal and ethical principles

What qualifications will I achieve? 

  • Level 4 Associate Project Manager Apprenticeship

Operations or Departmental Manager Level 5


An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Typical job titles:

Typical job titles: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers 


Typically this apprenticeship will take 2 ½  years.


Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Cyber Security Technical Professional (integrated degree) Level 6

A cyber security technical professional operates in business or technology / engineering functions across a range of sectors of the economy including critical national infrastructure (such as energy, transport, water, finance), public and private, large and small. They will normally operate with a considerable degree of autonomy and will lead teams which research, analyse, model, assess and manage cyber security risks; design, develop, justify, manage and operate secure solutions; and detect and respond to incidents. They work in accordance with applicable laws, regulations, standards and ethics.

Typical Job Roles: Cyber Risk Manager; Cyber Risk Analyst; Cyber Research Analyst; Cyber Incident Manager; Cyber Security Engineer; Cyber Security Design Engineer.

Qualifications: BSC (Hons) Cyber Security Technical Professional Degree. Apprentices without Level 2 English and maths must achieve this prior to taking the end-point assessment.

Professional Recognition: recognised for entry to Institute of Information Security Professionals membership at Associate level.

Duration: the duration of this apprenticeship is typically 48 months.

Level: this is a Level 6 apprenticeship.

Project Manager (integrated degree) Level 6

Project managers are responsible to the project sponsor/owner for the end-to-end delivery of a project or a subset of a project dependent on the complexity and criticality to the business. They have responsibility for delivering the project in line with defined objectives, taking decisions to manage stakeholder expectations by leading a multi-skilled, cross-disciplinary team to deliver the project to time, cost and quality requirements. Using their unique knowledge, skills and leadership behaviours project managers will manage the social, legal and environmental implications of their project. In addition, they will manage a variety of interfaces with the organisational entities involved in the project, reporting to the project sponsor and working within the requirements of the programme and portfolio as appropriate. A project manager must also have the competencies to contribute to benefits management and realisation, consolidating appropriate metrics to report thus ensuring that identified business benefits are achieved.

To achieve these objectives, project managers will apply appropriate governance and project management methods and techniques to initiate and execute projects, interfacing with other projects within larger project programmes to meet the strategic objectives of the organisation. They will have an appreciation of programme management techniques and an understanding of how projects are managed within a larger programme.

These skills and behaviours require the project manager to be an effective leader of change, able to develop a group of direct, sub-contract, or temporarily aligned resources into a coherent team that delivers the project objectives. They will have management responsibilities, including resource budget planning, and may also hold people development accountabilities. They will have an understanding of the diversity of roles and challenges facing project professionals and an appreciation of tailoring needs, recognising the different contexts and technical requirements that exist in different industry sectors and/or organisation sizes.

Projects span public, private and third sectors in industries as diverse as banking, insurance, government, healthcare, retail and transport. Increasingly, organisations employ project managers to improve processes or implement change to become more efficient and effective. This may require managing interdisciplinary teams within various organisational structures and across organisations.


Typically four years


Apprentices will achieve either a BA or BSc Honours degree in Project Management. Apprentices are required to achieve an International Project Management Association (IPMA) Level D qualification or equivalent, prior to taking the end point assessment.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Link to professional registration

On successful completion, apprentices are eligible to become full members of Association for Project Management (APM), the Chartered Body for the Project Profession.

Chartered Manager Degree Level 6

Chartered Manager is someone who can take responsibility for people, projects, operations and/or services to deliver long term organisational success, with the professional recognition of their ability to deliver impact, behave ethically and demonstrate their commitment to continual learning and development.

Occupation /Profile:

Professional managers in the private, public or third sector and all sizes of organisation.  Specific job roles may include: Manager; Senior Manager; Head of Department; Operations Manager; or anyone with significant management responsibilities.

  • Professional managers capable of managing complexity and delivering impact at a strategic and/or operational level with management and leadership responsibility for setting and delivering organisational objectives through a wide range of functions.
  • Professional managers who want to develop fully all aspects of their management and leadership skills, knowledge, self-awareness and behaviours. These include strategic decision making, setting direction and achieving results, building and leading teams, clear communication, developing skills and motivating others, fostering inclusive and ethical cultures, leading change, project management, financial management, innovation, risk management, & developing stakeholder relationships.


Successful apprentices will achieve a degree in management and business [either BA (Hons); BSc (Hons) or BBA (Hons)] and also have the option to be assessed for Chartered Manager status.  English and Maths - English and Maths will be required to be demonstrated at a minimum of Level 2. 


This apprenticeship standard is at Level 6.

Link to professional registration:

Successful apprentices will have the option to apply for professional recognition as Chartered Managers and Members of the Chartered Management Institute (CMgr MCMI) and/or as a member of the Institute for Leadership & Management or other relevant professional body.

Senior Leader Level 7

Occupation summary

This occupation is found in small, medium and large organisations in the public, private or third sectors and in all areas of the economy including health, finance, engineering, manufacturing, business and professional services, education, retail, leisure, technology and construction. Senior Leaders are a key component of all types of business model where there is a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive and strategic leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation's Board (or equivalent). In a smaller organisation they are also likely to contribute to the execution and achievement of these strategic objectives. A Senior Leader influences at a higher organisational level, including sometimes at Board (or equivalent) level, and sets the culture and tone across their area of responsibility. They may work in varied environments including in an office, onsite, or remotely and demonstrate a high level of flexibility and adaptability to meet the needs of the organisation. In their daily work, an employee in this occupation interacts with internal stakeholders such as members of their team, other senior leaders/managers, support services (for example: finance, marketing, HR) and project groups and, in larger organisations, they may be part of a wider specialist team. Depending on the size of their organisation, a Senior Leader may be responsible for reporting results relating to their area of responsibility to a Board, trustees, shareholders, executive team or to other senior management within the organisation. Externally, a Senior Leader acts as an ambassador for their organisation with wide-ranging networks typically involving customers/clients, supply chains and statutory/regulatory bodies. An employee in this occupation will be responsible for 

  • Setting direction, vision, governance and providing a clear sense of purpose for their area of responsibility.
  • Providing clear and inclusive leadership.
  • Identifying longer-term opportunities and risks using data from internal intelligence sources and external influences.
  • Developing ethical, innovative and supportive cultures that get the best from people and enable the delivery of results.
  • Resources that may include budgets, people, assets and facilities.
  • Staying up to date with innovation and championing its adoption.
  • Keeping pace with - and responding to change - by leading agile transformation.
  • Leading and promoting sustainable business practices.
  • Responding and managing crisis situations.